Privacy Policy

Last Updated: 1 April 2026

1. Introduction

Excellence Premier Auto Repair LLC (“EPAR”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us through our website, services, or communications. By using our website or services, you acknowledge and accept this Privacy Policy.

2. Information We Collect

a. Personal Information

We may collect personal information such as:

Full name
Phone number
Email address
Vehicle details (make, model, registration number, VIN)
Address or location (if required for services)
Billing and payment information

This information is collected when you:

Contact us via phone, email, website, or in person
Request a service or quotation
Book appointments
Make a payment for services

b. Non-Personal Information

We may collect non-personal data such as:

Website usage data
Browser type and device information
Pages visited and time spent
IP address and approximate location

This helps us improve our services and website performance.

c. Children's Information

We do not knowingly collect information from individuals under the age of 18. If such data is identified, it will be removed promptly.

3. How We Use Your Information

Your information may be used for:

Providing automotive repair, maintenance, and related services
Processing payments and issuing invoices
Responding to inquiries and service requests
Sending updates related to your vehicle or service status
Improving our operations and customer experience
Marketing and promotional communication (you may opt out at any time)
Compliance with applicable UAE laws and regulatory requirements

4. Payment Information & Transactions

We accept payments via Visa, Mastercard, and other major credit/debit cards. All online card payments are processed through Network International, a secure third-party payment gateway.

We do not store your full credit or debit card details on our servers.
All payment transactions are encrypted using industry-standard SSL/TLS technology.
Payment processing is handled in compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

By making a payment, you consent to the processing of your payment information by Network International in accordance with their privacy and security policies.

5. Refund & Cancellation Policy

Refund requests must be made within 7 days of service completion and are subject to review.
Refunds for card payments will be credited back to the original payment method within 14 business days.
Service appointments may be cancelled or rescheduled by contacting us at least 24 hours in advance.
No refunds will be issued for services that have been fully completed and accepted by the customer.

6. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

Essential Cookies: Enable core website functionality such as navigation and form submissions.
Analytics Cookies: Collect anonymous data about website usage to help us improve performance.
Preference Cookies: Remember your settings and preferences for a better experience.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

7. Data Security

We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or disclosure.

Access to data is restricted to authorized personnel only
Sensitive information is stored securely using encryption
We follow industry-standard practices to safeguard data
Our website uses SSL encryption to protect data in transit

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable UAE laws and regulations. Customer service records are typically retained for a period of up to 5 years from the date of last service. You may request deletion of your data at any time, subject to legal and regulatory requirements.

9. Sharing of Information

We do not sell or rent your personal information. Your data may only be shared in the following cases:

With payment processors (e.g., Network International) to complete transactions
With service providers (e.g., parts suppliers, IT support)
When required by UAE law or regulatory authorities
With partners involved in service delivery (if necessary)

All such parties are expected to maintain confidentiality and handle your data securely.

10. Third-Party Links

Our website or communications may contain links to third-party platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Your Rights

You have the right to:

Request access to your personal information
Request correction or updates to your data
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications at any time
Withdraw consent for data processing

To exercise these rights, please contact us using the details provided below.

12. Policy Updates

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page with an updated “Last Updated” date. Continued use of our services indicates acceptance of the updated policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:

Excellence Premier Auto Repair LLC
Al Qusais Industrial Area 2, Dubai, United Arab Emirates
Phone: +971 4 387 3500
WhatsApp: +971 54 524 8983
Email: reception@excellenceautorepairs.com

15. Disclaimer

While we take all reasonable measures to protect your data, no system is completely secure. Users are advised to take necessary precautions when sharing personal information online.